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      UPSourced T&C’s 2023


      1. The service agreement is between Liquona Ltd, hereby known as “Liquona” and “we” and you the company, hereby known as the “company” and “you. As the Upsourced service is for an individual within the company and Liquona, this individual will be known as the “member” and is specified in your contract. 
      2. This agreement enables a member the use of Liquona’s equipment in our studios in Leatherhead on a pre-arranged basis. Any loss or damage of equipment, or injury is covered by Liquona’s insurance.
      3. You allow your member to access additional pre-agreed funds, at a rate agreed in your contract. The amount of pre-agreed funds can be amended in writing by the company at any time. These funds enable your member to access a host of additional support services which incur additional costs. Additional services costing more than the pre-agreed funds will be referred to the name of the designated company officer on the service contract. The cost of additional services will be invoiced monthly.
      4. All charges are subject to VAT at the standard rate.
      5. The services Liquona delivers are outlined on our website. Liquona undertakes to deliver these services with every intention of excellence, however due to the third party nature of some of these services, it may become necessary to change the services. If services change we will notify the company in writing, sent to the designated recipient. Service changes will be given at least 30 days notice. If as a result of any service changes the company wishes to terminate their agreement with Liquona, you will need to submit your request in writing within 30 days of receipt of the notification of the change to our services. You will only be charged the value of the contract up until the date that our service changes .
      6. If Liquona modifies the services in the subscription such that the license cost needs to change, then we will notify you in writing, giving you the option to remain on your initial agreement or be re-graded to the new subscription.
      7. Charges are made via invoices on a monthly recurring basis, upfront from the date of the contract being signed. 
      8. The contract duration is for a  12 month period and is a rolling agreement. If you wish to cancel your contract, you must give written notice within the 30 days prior to the 12 month rolling contract anniversary. 
      9. The contract cannot be cancelled during it’s term, other than by paying an exit fee equal to the remainder of the monthly payments due within the contract.
      10. LIQUONA reserves the right to withdraw from the contract with no notice period, and will in such circumstance refund any payments received for periods of membership subsequently rendered void.
      11. For a 12 month period starting from the last date of contact via Liquona, you agree not to offer work of any kind, paid or unpaid to any of our freelance crews or third party crew supply businesses who were introduced to you via Liquona, unless you pay a fee equivalent to the last 6 months of your subscription.
      12. For any created material that you supply to Liquona, you agree that you will secure all necessary permissions for it’s use. Such material includes but is not limited to logos, artwork, images, music, copy, fonts.. Liquona is not liable for any breach of copyright or contract for material introduced by you. You take full responsibility for any subsequent claims made by copyright holders for losses, damages or licence fees payable for material supplied by yourself in the course of your video productions.
      13. We reserve the right to impose a ‘fair usage’ limit and the right to give preference to other clients in cases of disproportionate use by any one member. See our ‘Fair Usage Policy’ for more details.
      14. Our video mastering service is only available to clients who use the Adobe Creative Suite.  Clients must also be using the latest software updates. 
      15. Any attempts to pass on our services to a third party other than you the client will be considered a misuse of your UpSourced membership and at our discretion may result in your suspension until the end of contract, on full payment and without a refund. 
      16. Our services can only be accessed by the designated member. If the member’s colleagues require services from Liquona, an additional membership will need to be contracted. In the same way Liquona will only support, review, master and engage with work for which we believe the member has been the main creator.
      17. We reserve the right to change these terms and conditions with 30 days notice, given in writing via our monthly newsletter. If you do not agree to accept the new terms you will be retained on the existing terms for the remaining duration of your contract.
      18. Privacy notice: Liquona will store your data online and comply with the GDPR regulations. A full copy of our data protection policy can be obtained by emailing
      19. Liquona’s total liability in contract, tort, misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this contract shall in all circumstances be limited to the total amount of any sums paid.
      20. These terms and conditions of business, the contract between parties and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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